Return Policy

📦 Return & Refund Policy – Divinesh (UAE)

At Divinesh, customer satisfaction is our top priority. We follow the UAE Consumer Protection regulations to ensure a fair and transparent shopping experience.

✅ Return Eligibility

Returns are accepted within 7 days of delivery.

Items must be unused, unworn, and in their original packaging with all tags/labels intact.

Items that cannot be returned:

Personal care items, undergarments, earrings (hygiene reasons).

Customized or “made-to-order” products.

Sale/clearance items marked “Final Sale.”

💳 Refunds

Once your return is received and inspected, we’ll notify you via email/WhatsApp.

If approved, your refund will be processed within 7–10 business days to your original payment method.

Delivery/shipping fees are non-refundable unless the product was faulty or incorrect.

🔄 Exchanges

Exchanges are offered for size or color variations of the same item (subject to stock availability).

If the replacement is unavailable, we will issue a refund.

🚚 Return Shipping

Customers are responsible for return shipping costs. If the item is defective, damaged, or incorrect, Divinesh will cover the return shipping fee.

⚡ Damaged or Wrong Items

Please inspect your order upon delivery.

If you receive a wrong or defective item, contact us within 48 hours with photos/videos of the issue.

Email:  [ contact@divinesh.store ]

WhatsApp/Phone: [+971552801119]

 

ℹ️ How to Request a Return

  1. Contact us at [contact@divinesh.store] or WhatsApp.
  2. Provide your order number, product details, and reason for return.
  3. We’ll share the return instructions and shipping address.
  4. After inspection, your refund/exchange will be processed.

✨ Note for UAE Customers: Divinesh complies with UAE consumer rights regulations. We reserve the right to refuse returns that do not meet the above conditions.